Returns & Refunds
At El Maestria we are committed to providing you with products that help protect your privacy and privacy a peace of mind. We believe in the effectiveness of our products, and we recommend that you use them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 30 day money back guarantee, please contact us at support@elmaestria.com
Cancellation Policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.
30-Day Money Back Guarantee
We are confident that our products work, and we encourage you to try them first for 14 days minimum so you can experience the full benefits of El Maestria. If you are still unhappy and wish to return the items, you may do so after 14 days, within the 30 days period covered by our money back guarantee. Please note that shipping fees (if applicable) are not refundable.
To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or send us an e-mail directly at support@Elmaestria.com
To expedite your return, please provide us with your Order Number or the Name and E-Mail Address used to place the order.
Damaged Items
We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage.
If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at support@elmaestria.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.